Indian Government has initiated Common Service Centers (CSCs) across the country for the rural folk to obtain all the services through Internet. In Tamilnadu, the CSCs have been functioning since 2008 and at present around 2047 do exist. The present study is aimed to find out the services preferred by the users, the services offered, the challenges of CSCs towards sustainability and the citizens’ perception. Tiruvannamalai district was selected for the study. Case study and indepth interview method was employed and officials in the TNeGA, SREI, operators and users of the CSCs were interviewed with semi-structured questionnaire.

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CSCs towards e-villages

M. Maani Mabel  

P Govindaraju  

Indian Government has initiated Common Service Centers (CSCs) across the country for the rural folk to obtain all the services through Internet. In Tamilnadu, the CSCs have been functioning since 2008 and at present around 2047 do exist. The present study is aimed to find out the services preferred by the users, the services offered, the challenges of CSCs towards sustainability and the citizens’ perception. Tiruvannamalai district was selected for the study. Case study and indepth interview method was employed and officials in the TNeGA, SREI, operators and users of the CSCs were interviewed with semi-structured questionnaire.

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